FAQs
Orders
How can I make a purchase?
Our website offers on-line purchasing. Orders via phone, fax or email will not be accepted.
In order to make a purchase via the website, complete the following steps:
- Select the product you want, and click ‘Add to Cart’
- To add or remove more of an item, simply adjust the number in the box under the ‘Quantity’ column
- When you’re ready to proceed, click ‘Checkout’
- Enter your delivery address and payment details when prompted
- Once the order is complete, you’ll receive an order confirmation via email.
The product I want is out of stock, will you be getting more?
We know how annoying it is when your favourite product is unavailable, and as much as we endeavour to always be in stock, from time to time, we may run out. If there’s a specific product you’re after, please call our customer service team on 1800 651 146 who will do their best to assist you.
Can I cancel my order?
Unfortunately, as soon an order has been placed it joins a queue for dispatch to ensure your order reaches you as soon as possible. Therefore, once processed, we are unable to change or cancel an order.
What do I do if I receive a faulty item or have a problem with my order?
If there’s a problem with your order, please contact our customer service team on 1800 651 146. If you receive a faulty item please refer to our returns section.
Payments
Is it safe to shop at McPherson’s?
At McPherson’s, we take great care to offer our customers a safe and secure online shopping experience. Any information you provide us with remains private and will never be sold onto third parties.
What methods can I use to pay?
We accept Afterpay, VISA, Mastercard and PayPal.
What currency will I be charged in?
The nominated currency used for all transactions is Australian Dollars (AUD$).
All prices displayed on the website will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).
Delivery
Which date do I need to order by to receive pre-Christmas delivery?
For delivery in Australia before Christmas, we recommend ordering by Monday 13 December 2021. All orders will be dispatched from our warehouse within 2 business days and will be delivered by Australia Post. Although we cannot guarantee pre-Christmas delivery, it is highly likely your order will arrive on time.
Only SugarBaby products will be delivered overseas. For international delivery before Christmas, we recommend ordering by Tuesday 30 November 2021. All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. Although we cannot guarantee pre-Christmas delivery, it is highly likely your order will arrive on time. See below for more information on International Delivery.
Do you sell gift certificates?
Take the worry out of finding the perfect gift with our online gift certificates
What are your delivery costs?
Orders over $80 will be delivered FREE* of charge to Australian addresses.
Orders under $80 will be delivered for a flat fee of $8.95 to Australian addresses.
If your order only includes SugarBaby products and is over $50 your order will be delivered FREE* of charge to an Australian address.
All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
Please allow between 2-5 business days for your order to arrive.
If you require assistance, please contact our customer service team.
*Standard delivery charges apply to orders that are less than 15kg and are to be delivered within Australia. If your order is over 15kg you will be contacted regarding any additional bulk shipping rate we may need to charge you. Please contact us for more information.
Do you ship internationally?
Only SugarBaby products will be delivered overseas. If your order contains products from other brands, international shipping will not be available when checking out.
Countries we ship to include: Canada, France, Ireland, United Kingdom & United States.
Orders to the above countries will be delivered for a flat fee of $20.00AUD.*
Orders to New Zealand must be placed on the sugarbabybeauty.co.nz website.
All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
Free shipping does not apply to international orders.
Delivery times will vary. We can not guarantee a timeframe for international orders.
*$20 flat rate delivery charge applies to orders that are less than 15kg. If your order is over 15kg you will be contacted regarding any additional bulk shipping rate we may need to charge you. Please contact us for more information.
How can I track my order?
When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
What should I do if my order doesn’t arrive?
If your order is showing that it’s been delivered but you’re yet to receive it, please contact our customer service team on 1800 651 146 who’ll be able to assist you.
Can I change the delivery address on my order?
Once an order has been placed we are unable to amend it, so please ensure you enter the correct delivery details when ordering.
Returns
Do you accept returns?
We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy for all brands except Fusion Health® and Oriental Botanicals®. See below for the Fusion Health and Oriental Botanicals Returns Policy. For all other brands, items can only be returned if they are unopened and unused, with all seals and packaging still in place.
Unwanted items must be sent along with proof of purchase to the below address:
Attention Customer Service - Returns
McPherson's Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208
Australia
Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.
For change of mind returns, delivery and gift box charges will not be refunded and the customer is responsible for any delivery charges incurred to return the merchandise.
Fusion Health® and Oriental Botanicals® Returns Policy
Please note all Fusion Health® & Oriental Botanicals® products must pass strict quality assurance and other scientific tests as outlined by the Australian Therapeutic Goods Administration. Fusion Health® & Oriental Botanicals® products are in perfect condition when they are dispatched from our warehouse. Therefore all products ordered through the Fusion Health® & Oriental Botanicals® websites are the responsibility of the recipient. There will not be any refund of products purchased on Fusion Health® & Oriental Botanicals® websites.
Products can be returned or exchanged only in the following circumstances.
- Damaged in transit
- Incorrect product shipped
- Faulty product
In these circumstances, products must be returned within 7 days of delivery.
Otherwise due to the health risks from tampering all products are considered to be sold on a “No Return Basis”. No refund or exchange will be given for:
- Change of mind
- Products that have been open or tampered with or are not in a resalable condition
- Incorrect orders made by the recipient
In the event a parcel is returned to sender the recipient is not entitled to a refund. If your order is returned to our warehouse due to the recipient unable to claim the package you will be required to pay the freight charge again.
PLEASE NOTE:
- We will not be held responsible if there is a delay in delivery.
- Customers will be responsible for the return shipping and handling charge.
- You need to send the original or a copy of the invoice with your order.
- In the event that your product is lost in transit, we will not be held liable and therefore recommend that you send all returns via Registered Post.
- We ask that you allow a minimum of 7 business days from the day you return your package for your account to be credited.
Maseur Sandals
If you happened to order the wrong size of Maseur sandals and would like to swap them, we’ll be happy to assist within 30 days of purchase.
If you have received faulty goods, and the purchase was made within the last 30-days, please contact us for a refund or exchange.
If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team or phone 1800 651 146 within 6 months of purchase. In assessing your claim we will consider the conditions under which your Maseur sandals were used.
We may request photos of the fault claim prior to approving the return. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first.
If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.
Please retain your receipt. We are not able to provide a refund or exchange without proof of purchase.
Manicare NOVA FIT®
If you have received a faulty product, and the purchase was made within the last 30 days, please contact us for a refund or exchange.
If your Manicare® NOVA FIT® has developed manufacturing faults after it has been used, please contact our Customer Service Team or phone 1800 651 146 within 6 months of purchase.
We may request photos of the product and details of how the product has been used prior to approving the return. In assessing your claim we will consider the conditions under which your Manicare® NOVA FIT® was used. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first. If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.
Please retain your receipt. We are not able to provide a refund or exchange without proof of purchase.
How long do I have to return an item?
You have 30 days to return an unwanted or faulty product.
What happens if I changed my mind or am unhappy with the product?
We understand that shopping online can be tricky and want to ensure you have an enjoyable shopping experience with McPherson’s. If you change your mind, you are able to return a product, as long as all seals and packaging are still intact. Unfortunately, due to hygiene reasons, we are unable to exchange or refund any products once they have been opened.
What happens if I had a reaction to the product?
Prior to purchasing any beauty products, we recommend having a good understanding of your skin and any allergies you might have. Follow patch test instructions included with the product. Should you have a reaction to any of our products please contact our customer service team on 1800 651 146.
Fusion Health® & Oriental Botanicals® Vegan Products
Fusion Health® & Oriental Botanicals® products labelled as being suitable for vegans contain no animal-derived content in the finished product. The starting culture of some probiotic strains may have originally been derived from human or dairy sources, however, they are subsequently grown on a vegan-friendly, carbohydrate medium and hence the finished products contain no animal-derived material.