Delivery information

Cost

Orders over $90 will be delivered FREE* of charge.

Orders under $90 will be delivered for a flat fee of $15.

*Standard delivery charges apply to orders that are less than 15kg and are to be delivered within New Zealand. If your order is over 15kg you will be contacted regarding any additional bulk shipping rate we may need to charge you. Please contact us

Delivery process and timing

All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service.  When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.

Please allow up to 30 business days for your order to arrive, due to the ongoing COVID-19 situation.

If you require assistance, please contact our customer service team. 

DELIVERY DELAYS

Due to the ongoing COVID-19 situation, our delivery partners are experiencing a higher than usual number of deliveries, so there may also be a delay in the delivery of your order once it hits the road.

Orders may take up to 30 business days to be delivered.

Thank you for your patience and understanding.

RETURNS

We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place. 

Unwanted items must be sent along with proof of purchase to the below address:

Attention Customer Service - Returns
McPherson's Consumer Products Ltd
Level 5, 56 Cawley St,
Ellerslie Auckland New Zealand 1051

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.

Please note that we do not reimburse delivery costs on sending unwanted goods and gift box charges and we only refund the cost of the items returned. 

Rechargeable and Battery Operated Devices

If you have received a faulty product, and the purchase was made within the last 30 days, please contact us for a refund or exchange.

If your device has developed manufacturing faults after it has been used, please contact our Customer Service Team or phone 1800 651 146 within 6 months of purchase. 

We may request photos of the product and details of how the product has been used prior to approving the return.  In assessing your claim we will consider the conditions under which your device was used. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first. If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.

Please retain your receipt. We are not able to provide a refund or exchange without proof of purchase.

Purchasing from other brands in the McPherson’s family

If you are purchasing from multiple McPherson’s brands in one order, please ensure you read each brand’s returns policy before purchasing. These can be found by clicking on the brand links under ‘Our Brands’ in the footer of the Lady Jayne website.